Do you know people who seem to get along well with just about anyone? People who always have something interesting to say? They close the best deals, land the biggest clients and quickly work their way up the professional ladder.

Are these people just born natural communicators with magnetic personalities? Do they have something you don’t, or know the secret to being popular and successful?

Absolutely not. These people have simply mastered the process of interacting effectively with others—knowing exactly how to click with people from the first time they meet to understanding the importance of building rapport and maintaining these relationships in the long term. You can be one of them too.

Originally from the United States, Heather Hansen has lived, worked and studied in five countries, Singapore being her sixth home. She speaks three languages and has extensive experience dealing with cross-cultural issues.

Heather believes that learning should be fun, personalized and, most importantly, practical. It is her goal to bring out the very best in every individual—since different things work for different people, a person should embrace his/her own personal style. She aims to build on the qualities a person already possess and is positive that anyone can be successful.