Driving Digital Transformation: Lessons from Building the First ASEAN Digital Bank

ISBN 9789814974585

Book E-Book

Dennis Khoo

The success of TMRW digital bank by UOB, launched in Thailand in 2019 and Indonesia in 2020, is astonishing. Dr Dennis Khoo, who created TMRW, shares with us the thinking behind the design of this revolutionary undertaking. Filled with visionary analysis and on-the-ground guidance, Driving Digital Transformation demonstrates how this success can be replicated across all industries.

Synopsis
Specification

Traditional banks are facing unprecedented disruption from challenger banks today. So why aren’t more of them launching challenger banks of their own? Well, two high-profile examples – JP Morgan’s Finn and RBS’s Bo – were launched with much fanfare, but both shuttered after less than a year.

In light of this, the success of TMRW digital bank by UOB, launched in Thailand in 2019 and Indonesia in 2020, is astonishing. Dr Dennis Khoo, who created TMRW, shares with us the thinking behind the design of this revolutionary undertaking. At every step of the way, he and his team went against established paradigms and bucked conventional wisdom to build ASEAN’s first digital bank.

Filled with visionary analysis and on-the-ground guidance, Driving Digital Transformation demonstrates how this success can be replicated across all industries. For any leader or organisation starting on a major digital initiative, this book is a must-read.

“What makes this playbook particularly valuable is that it is written by Dennis Khoo,
one of the sharpest minds in the industry.”
– Mary Huen, CEO, Standard Chartered Hong Kong


Dennis Khoo

Dr Dennis Khoo was group head of TMRW Digital Group (UOB’s Millennial digital bank), where he was responsible for the strategy, growth and delivery of TMRW Digital Bank, which won Global Finance’s Most Innovative Digital Bank in Asia Pacific award in 2019.  

Dennis holds a PhD in Business Administration and a Doctor of Philosophy for his work in International Business. He is a WABC (Worldwide Association of Business Coaches) Registered Corporate Coach, and he has mentored and coached many successful executives in his long career.

Awards

  • IBF Distinguished Fellow Award in 2012.
  • Customer Experience Professional of the Year (2019) by The Digital Banker.