Shirley Taylor discovered the challenges of communicating across cultures when she left her home in Sheffield, England, to teach in Singapore. There she began what became a passion for helping people to communicate more effectively. Since then, Shirley has worked in the Middle East and Canada, and for 18 years she ran her own training company in Singapore. Her speaking and training work has taken her all over the world. Shirley has established herself as a leading authority in email and business writing skills. She is author of 16 successful books, including international bestseller, Model Business Letters, Emails and Other Business Documents (seventh edition). This book has sold over half a million copies and been translated into 17 languages. Shirley is now a trusted member of the global speaking community. She served as 2011–12 President of Asia Professional Speakers Singapore, and as 2017–18 President of the Global Speakers Federation.